Santa Nella House Policies
Check-in time: 3:00 to 7:00 PM.
Check-out time: 11:00 AM.
Credit cards accepted: Visa, MasterCard, Discover and American Express.
Minimums: Two-night minimum stay on weekends and holidays (3-night stay required on some holiday weekends and local special events).
Smoking: Permitted on porches, decks or other outdoor areas.
Children: Our inn is best suited to adults and children over 12 years of age.
Pets: Considered on an individual basis and are subject to additional charges.
Cancellations: Due to the small size of our inn, we are greatly affected by untimely cancellations. An advance payment by check (within 5 days) or charged to your credit card in the amount of one-night's stay, plus tax, is required to guarantee your reservation. The balance is due upon check-in. If you need to cancel your reservation, a 10-day notice is required to receive a full refund, with a $20 processing fee per room charged to your credit card. If you are unable to cancel 10 days prior to your scheduled arrival, you will be charged in full for your reservation if we are unable to re-book your room(s). Cancellations of groups of two or more rooms, or on holiday weekends, require notice of at least 30 days. No credit or refunds will be given for early departures unless we are able to re-book your room(s). No-shows are charged for the full scheduled stay.